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Frequently Asked Questions
What Would You Like to Know?
Do you have a question about our services? Here are some frequently asked questions we’ve already answered. We’ve strived to include as much information as possible throughout the site, but if you have any additional inquiries, we’d be happy to help out. Feel free to call us or send us an email with your requests.
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How does it work?Select which gear you’d like to reserve for your vacation. During the checkout process you will choose local pickup or delivery. We can deliver gear to your vacation rental, hotel, family/friend's house, or the airport.
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How does the delivery process work?You will be contacted via text 24-48 hours before your reservation to confirm delivery location and timeframe. When the driver is heading your direction, they will send you a text with an eta. If you will not be available at the time of delivery, we can coordinate with the vacation rental host to set the gear safely inside.
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When should I order?The sooner the better to assure your requested gear is available!
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Where is the pick up location for the gear?We have two locations for free self pick-up. One is located just down the road (about 5 minutes) from the car rental center. The second location is in Solana Beach. Let us know your preference! Exact pick up instructions will be sent via text 24 hours prior to your arrival.
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Can I order for same day delivery?Yes! We encourage you to call or text for same day orders to assure we have the items in our inventory and are able to delivery at your requested time frame. There is a $20 fee for same day orders.
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How do you clean the rental items?All items are thoroughly inspected upon return for safety and damage. Items that can be laundered are washed in all natural detergent. Other items are vacuumed, sanitized, and steamed. Manufacturer guidelines are followed.
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Can items be added to the rental inventory?Don’t see what your looking for? Send us a message to inquire about a specific item. We are always looking to expand our inventory if it makes sense for us.
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Is there a minimum amount of time to rent gear?We have a 3 day minimum for gear rentals. If you have a special request, don’t hesitate to send us a text or email. We will do our best to accommodate.
Gear Rentals FAQs
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How does it work?Select which gear you’d like to reserve for your vacation. During the checkout process you will choose local pickup or delivery. We can deliver gear to your vacation rental, hotel, family/friend's house, or the airport.
-
How does the delivery process work?You will be contacted via text 24-48 hours before your reservation to confirm delivery location and timeframe. When the driver is heading your direction, they will send you a text with an eta. If you will not be available at the time of delivery, we can coordinate with the vacation rental host to set the gear safely inside.
-
When should I order?The sooner the better to assure your requested gear is available!
-
Where is the pick up location for the gear?We have two locations for free self pick-up. One is located just down the road (about 5 minutes) from the car rental center. The second location is in Solana Beach. Let us know your preference! Exact pick up instructions will be sent via text 24 hours prior to your arrival.
-
Can I order for same day delivery?Yes! We encourage you to call or text for same day orders to assure we have the items in our inventory and are able to delivery at your requested time frame. There is a $20 fee for same day orders.
-
How do you clean the rental items?All items are thoroughly inspected upon return for safety and damage. Items that can be laundered are washed in all natural detergent. Other items are vacuumed, sanitized, and steamed. Manufacturer guidelines are followed.
-
Can items be added to the rental inventory?Don’t see what your looking for? Send us a message to inquire about a specific item. We are always looking to expand our inventory if it makes sense for us.
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Is there a minimum amount of time to rent gear?We have a 3 day minimum for gear rentals. If you have a special request, don’t hesitate to send us a text or email. We will do our best to accommodate.
Gear Cleaning FAQs
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How does it work?Select which gear you’d like to reserve for your vacation. During the checkout process you will choose local pickup or delivery. We can deliver gear to your vacation rental, hotel, family/friend's house, or the airport.
-
How does the delivery process work?You will be contacted via text 24-48 hours before your reservation to confirm delivery location and timeframe. When the driver is heading your direction, they will send you a text with an eta. If you will not be available at the time of delivery, we can coordinate with the vacation rental host to set the gear safely inside.
-
When should I order?The sooner the better to assure your requested gear is available!
-
Where is the pick up location for the gear?We have two locations for free self pick-up. One is located just down the road (about 5 minutes) from the car rental center. The second location is in Solana Beach. Let us know your preference! Exact pick up instructions will be sent via text 24 hours prior to your arrival.
-
Can I order for same day delivery?Yes! We encourage you to call or text for same day orders to assure we have the items in our inventory and are able to delivery at your requested time frame. There is a $20 fee for same day orders.
-
How do you clean the rental items?All items are thoroughly inspected upon return for safety and damage. Items that can be laundered are washed in all natural detergent. Other items are vacuumed, sanitized, and steamed. Manufacturer guidelines are followed.
-
Can items be added to the rental inventory?Don’t see what your looking for? Send us a message to inquire about a specific item. We are always looking to expand our inventory if it makes sense for us.
-
Is there a minimum amount of time to rent gear?We have a 3 day minimum for gear rentals. If you have a special request, don’t hesitate to send us a text or email. We will do our best to accommodate.
Sitter Services FAQs
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