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Frequently Asked Questions

What Would You Like to Know?

Do you have a question about our services? Here are some frequently asked questions we’ve already answered. We’ve strived to include as much information as possible throughout the site, but if you have any additional inquiries, we’d be happy to help out. Feel free to call us or send us an email with your requests.

  • How does it work?
    Are you traveling to San Diego and want to leave the bulky gear at home? Select which gear you’d like to reserve for your vacation. During the checkout process you will choose local pickup or delivery. The gear will be ready for your arrival!
  • How does the delivery process work?
    You will be contacted via text 24-48 hours before your reservation to confirm delivery location and timeframe. When the driver is heading your direction, they will send you an eta. We will assist you in setting up your gear. If you will not be available at the time of delivery, we can coordinate with the vacation rental to set the gear safely inside.
  • When should I order?
    The sooner the better to assure your requested gear is available!
  • Where is the pick up location for the gear?
    Gear can be picked up locally without at our location in Serra Mesa (92123). We are located about 15 minutes from the airport. After you make a reservation for self pick-up, you will be sent specific directions with a map.
  • Can I order for same day delivery?
    Yes! We encourage you to call or text for same day orders to assure we have the items in our inventory and are able to delivery at your requested time frame.
  • How do you clean the rental items?
    All items are thoroughly inspected upon return for safety and damage. Items that can be laundered are cleaned in all natural detergent. Other items are vacuumed, sanitized, and steamed.
  • Can items be added to the rental inventory?
    Don’t see what your looking for? Send us a message to inquire about a specific item. We are always looking to expand our inventory if it makes sense for us.
  • Is there a minimum amount of time to rent gear?
    We have a 3 day minimum for gear rentals. If you have a special request, don’t hesitate to send us a text or email. We will do our best to accommodate.

Gear Rentals FAQs

  • How does it work?
    Are you traveling to San Diego and want to leave the bulky gear at home? Select which gear you’d like to reserve for your vacation. During the checkout process you will choose local pickup or delivery. The gear will be ready for your arrival!
  • How does the delivery process work?
    You will be contacted via text 24-48 hours before your reservation to confirm delivery location and timeframe. When the driver is heading your direction, they will send you an eta. We will assist you in setting up your gear. If you will not be available at the time of delivery, we can coordinate with the vacation rental to set the gear safely inside.
  • When should I order?
    The sooner the better to assure your requested gear is available!
  • Where is the pick up location for the gear?
    Gear can be picked up locally without at our location in Serra Mesa (92123). We are located about 15 minutes from the airport. After you make a reservation for self pick-up, you will be sent specific directions with a map.
  • Can I order for same day delivery?
    Yes! We encourage you to call or text for same day orders to assure we have the items in our inventory and are able to delivery at your requested time frame.
  • How do you clean the rental items?
    All items are thoroughly inspected upon return for safety and damage. Items that can be laundered are cleaned in all natural detergent. Other items are vacuumed, sanitized, and steamed.
  • Can items be added to the rental inventory?
    Don’t see what your looking for? Send us a message to inquire about a specific item. We are always looking to expand our inventory if it makes sense for us.
  • Is there a minimum amount of time to rent gear?
    We have a 3 day minimum for gear rentals. If you have a special request, don’t hesitate to send us a text or email. We will do our best to accommodate.

Gear Cleaning FAQs

  • How does it work?
    Are you traveling to San Diego and want to leave the bulky gear at home? Select which gear you’d like to reserve for your vacation. During the checkout process you will choose local pickup or delivery. The gear will be ready for your arrival!
  • How does the delivery process work?
    You will be contacted via text 24-48 hours before your reservation to confirm delivery location and timeframe. When the driver is heading your direction, they will send you an eta. We will assist you in setting up your gear. If you will not be available at the time of delivery, we can coordinate with the vacation rental to set the gear safely inside.
  • When should I order?
    The sooner the better to assure your requested gear is available!
  • Where is the pick up location for the gear?
    Gear can be picked up locally without at our location in Serra Mesa (92123). We are located about 15 minutes from the airport. After you make a reservation for self pick-up, you will be sent specific directions with a map.
  • Can I order for same day delivery?
    Yes! We encourage you to call or text for same day orders to assure we have the items in our inventory and are able to delivery at your requested time frame.
  • How do you clean the rental items?
    All items are thoroughly inspected upon return for safety and damage. Items that can be laundered are cleaned in all natural detergent. Other items are vacuumed, sanitized, and steamed.
  • Can items be added to the rental inventory?
    Don’t see what your looking for? Send us a message to inquire about a specific item. We are always looking to expand our inventory if it makes sense for us.
  • Is there a minimum amount of time to rent gear?
    We have a 3 day minimum for gear rentals. If you have a special request, don’t hesitate to send us a text or email. We will do our best to accommodate.

Sitter Services FAQs

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