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DESTINATION BABY CO.
⚙️ System Update: We are currently optimizing our gear rental reservation and checkout page. We are fully live and open- you can still reserve your gear now! Thank you for your patience!
Frequently Asked Questions
What Would You Like to Know?
Do you have a question about our services? Here are some frequently asked questions we’ve already answered. We’ve strived to include as much information as possible throughout the site, but if you have any additional inquiries, we’d be happy to help out. Feel free to call us or send us an email with your requests.
Select the gear you'd like to reserve for your vacation and choose your delivery or pickup preference at checkout. We encourage you to book as early as possible to ensure availability!
You will be contacted via text 24-48 hours before your reservation to confirm the delivery location and timeframe. When the driver is on their way, they will text you an ETA. If you are not available at the delivery time, we can often coordinate with your hotel bell desk or vacation rental host to leave the gear safely inside.
We're a local business with a strict inventory schedule — when you book, that gear is blocked off just for your family.More than 10 days before delivery: cancel for a full refund, minus a $20 processing fee.Within 10 days of delivery: orders are non-refundable. No refunds or credits for illness, weather, flight changes, or any other reason.Just booked? You have a 48-hour grace period after booking for a 100% refund, as long as your delivery is still at least 3 days (72 hours) away.Want total flexibility? Add Flexible Cancellation at checkout (see below).All time windows are measured in clock hours from the event — "48 hours" means 48 actual hours, not business days.
We know accidents happen! Add the Damage Waiver for $2 per rental day at checkout, and $25 is the most you'll ever pay for accidental damage during normal use — we cover repair or replacement costs from $25 up to $500. Just report any damage to us by text within 24 hours.If you decline the waiver, you're responsible for the actual repair or replacement cost (MSRP) of damaged items.Please note: theft, loss, unreturned items, missing accessories, and negligent damage (like sand damage to non-beach gear or exceeding weight limits) are not covered by the waiver.
We have three locations for free self pick-up. One is located just down the road (about 5 minutes) from the car rental center. The second is near the Mission/Pacific Beach area. The third is in Solana Beach. Let us know your preference! Exact pick-up instructions will be sent via text 24 hours prior to your arrival.
Yes! We encourage you to call or text for same day orders to assure we have the items in our inventory and are able to delivery at your requested time frame. There is a $25 fee for same day orders.
All items are thoroughly inspected upon return for safety and damage. Items that can be laundered are washed in all-natural detergent. Other items are vacuumed, sanitized, and steamed. Manufacturer guidelines are followed, and we monitor safety recalls on every product in our fleet.
The sooner the better to assure your requested gear is available!
Don’t see what your looking for? Send us a message to inquire about a specific item. We are always looking to expand our inventory if it makes sense for us.
We have a 3 day minimum for gear rentals. If you have a special request, don’t hesitate to send us a text or email. We will do our best to accommodate.
For $3 per rental day, you can cancel your entire reservation for ANY reason, illness, flight changes, weather, a change of plans , up until 24 hours before your delivery window, and receive 100% of your rental fees back. It's an optional add-on at checkout and the easiest way to book with confidence when travel plans might change. (Cancellations inside the final 24 hours aren't covered, and the Flexible Cancellation fee itself is non-refundable once your booking is more than 24 hours old.)
With Flexible Cancellation, reschedule freely (subject to availability). Without it, you may move your dates once for a $20 fee. One important note: rescheduling doesn't reset the refund window — refund eligibility stays tied to your original delivery date.
Send us a message to inquire about a specific item. We're always looking to expand our inventory if it makes sense for us.
BabyQuip orders follow BabyQuip's own cancellation policy and damage protection. Please check your BabyQuip confirmation email for more info.
Gear Rentals FAQs
Select your level of cleaning, if you would like a one time cleaning or a subscription package, then decide if you would like us to pick up your gear or if you want to drop it off to us at no additional cost.
The sooner the better to assure your requested cleaning date is available!
You can drop off your dirty gear directly to our warehouse. Booking is required in advance.
4616 Sante Fe St
San Diego, CA 92109
Yes, but not all levels of cleaning are possible for same day. Only basic cleanings are available. We will need at least 4 hours to complete order. We encourage you to call or text for same day orders to assure we have the scope to complete your request.
All items are thoroughly inspected. Items that can be laundered are cleaned in all natural detergent. Other items are vacuumed, sanitized, and steamed* (if necessary). We only use child-safe products and follow manufacturer cleaning guidelines.
Yes, we offer discounts on all of our baby gear while yours is being cleaned. Ask us for a discount code.
Gear Cleaning FAQs
Select your level of cleaning, if you would like a one time cleaning or a subscription package, then decide if you would like us to pick up your gear or if you want to drop it off to us at no additional cost.
The sooner the better to assure your requested cleaning date is available!
You can drop off your dirty gear directly to our warehouse. Booking is required in advance.
4616 Sante Fe St
San Diego, CA 92109
Yes, but not all levels of cleaning are possible for same day. Only basic cleanings are available. We will need at least 4 hours to complete order. We encourage you to call or text for same day orders to assure we have the scope to complete your request.
All items are thoroughly inspected. Items that can be laundered are cleaned in all natural detergent. Other items are vacuumed, sanitized, and steamed* (if necessary). We only use child-safe products and follow manufacturer cleaning guidelines.
Yes, we offer discounts on all of our baby gear while yours is being cleaned. Ask us for a discount code.
Submit a request for time, date, and number of children. There is a $40 booking/referral fee. We will then match you with a vetted sitter that can accommodate your requests. You will pay the sitter directly at the completion of the job. Most of our sitters prefer cash or Venmo as form of payment.
All of our sitters complete the same vetting process. This includes reference check, background check, clean driving record, up to date immunizations, and TB screening.
If you have a preferred sitter, you can make note of this when making the reservation. We will do our best to accommodate your request but it will depend on the sitter’s availability.
As soon as possible!
Create a family profile here. Once the booking fee is paid, you will receive a confirmation email within 72 hours that will include your sitter’s information.
The initial booking fee of $40 is paid prior to being matched with a sitter. You will then pay your sitter directly at the end of the job. Most of our sitters prefer cash or Venmo. The hourly rate starts at $25/hour depending on number of children.
Yes, all sitters are required to have up to date CPR and First Aid certifications.
We have a 24 hour cancellation policy. Cancellations received less than 24 hours from the start time will be charged the full 4 hour minimum. Time changes within one hour of the start time will be billed from the original start time.
Starting rate is $25/hour. Rates increase depending on number of children and your family's needs. If you are requesting services for 5 or more children, we will work together to create a custom quote.
Yes, every booking request requires processing through our system. If you plan to use our services on a regular basis, consider joining our membership ($150 annually for unlimiting bookings).
As soon as you are matched with a sitter, you will receive an email with their profile and contact information.
There is a four hour minimum for each time of service, including multiple services on the same day. Clients who use less than four hours will still pay the four-hour minimum.
Yes! All of our sitters have clean driving records. We just ask that you provide a car seat for your child. You will also be responsible for paying gas reimbursement.
Sitter Services FAQs
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